Bad things can happen at your hotel. Your reservation may be lost. The front desk agent may be rude. The room may be dirty. A naked man may be sitting on the bed. The room may be too hot or too cold, ...

It has probably happened to everyone at least once: That charming B&B or upscale hotel turns out to be not quite as advertised when you see it in person. To avoid that kind of disappointment in the ...

A recent survey suggests bad behavior and social blunders by hotel guests are a growing problem. Common complaints include guests being loud, treating staff poorly, and acting entitled in shared ...

A British tourist has shared how he checked into a one-star hotel with less than favourable reviews and scant facilities, including zero tea or coffee - and paid £136 for the pleasure. Simon Wilson, ...