When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Predict Future Performance: As mentioned, how you acted in the past is often the best clue to how you’ll act in the future.

To stand out in today's job market, it's crucial to go "one step beyond" other candidates by polishing your personal narrative and preparing for tricky interview questions. Candidates who are able to ...

Instead of just stating your weakness, share how you’re working on improving it Think about what the interviewer is trying to get out of the question Answer “Tell me about yourself” with a past, ...

More than half of recruiters admit to asking this as a first question in an interview. This question is intended as an icebreaker but feels vague. Here’s what to say and what not to say. In a ...

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