When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Using STAR helps you avoid rambling and ensures you cover all the important parts of your experience. It makes your answers clear and easy for the interviewer to follow. It’s a solid way to present ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

More than half of recruiters admit to asking this as a first question in an interview. This question is intended as an icebreaker but feels vague. Here’s what to say and what not to say. In a ...

As we enter the final week of January's hiring mode, people who are hunting for a job want to make sure they're primped and polished to stand out in a crowd full of applicants. Kickresume, an AI-based ...

Instead of just stating your weakness, share how you’re working on improving it Think about what the interviewer is trying to get out of the question Answer “Tell me about yourself” with a past, ...

To stand out in today's job market, it's crucial to go "one step beyond" other candidates by polishing your personal narrative and preparing for tricky interview questions. Candidates who are able to ...

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