The user experience is something every insurer must consider as the importance of a competitive edge continues to grow within an industry where customers have more options from which to choose.

Discover which services are typically not covered by health insurance, including cosmetic procedures, fertility treatments, ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

Aspen Health Insurance can be a good option for some people who need short-term health insurance, but there are some things you need to be aware of. First, since the plans are not regulated by the ACA ...

MultiPlan gets many complaints, but people are often confused about what MultiPlan does. MultiPlan creates networks of doctors, hospitals and medical providers that are used by insurance companies.

Only 11 percent of respondents significantly agreed that increased use of IT in customer service has improved the level of service from insurance companies in the past five years, according to data ...

Maximus‘ (NYSE: MMS) federal business has won a seven-year, $50 million contract from the Office of Personnel Management to run a health insurance customer service center for U.S. Postal Service ...

Discover comprehensive comparisons of Aetna vs. Cigna health plans to find the best coverage options for you and your family.

Les Masterson is a deputy editor and insurance analyst at Forbes Advisor. He has been a journalist, reporter, editor and content creator for more than 25 years. He has covered insurance for a decade, ...

Is Ambetter Health Good Insurance? Like many insurance companies, Ambetter health insurance has pros and cons that you need to weigh out to decide whether it’s the best option for you. It shines when ...