CoSupport AI, the company that develops AI solutions for customer support, received a patent for a multi-model message generation architecture in January 2024. The patent was issued in the U.S. by the ...

Bandwidth Inc. BAND has teamed up with Google and Cognigy to introduce a voice-based artificial intelligence tool AIBridge. The partnership aims to offer a premium customer service experience by ...

An AI customer service solution for small business is software that automates routine support, completes tasks end to end, and escalates remaining work to agents across chat, email, and messaging.

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today introduced Sprinklr Modern Care Lite, an ...

At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service ...

Chatbots and other AI-based tools have firmly found footing in the world of customer service, used either to augment or completely replace the role of a human responding to questions and complaints, ...

In an uncertain economy, excellent customer service is paramount because customers must make tough decisions about where they spend their tighter budgets. Companies that recognize that and prioritize ...

Automation of services has picked up its fastest pace by now, giving users the much-needed facility to fulfill their regular tasks. With advanced systems powered by automated solutions, users can now ...

Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite 90% of today's customers want immediate responses to their questions, and most traditional customer ...