Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. There are two distinct ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

A look at what skills hiring authorities look for when evaluating customer experience prospects. “Companies are under increasing pressure to deliver outstanding customer experiences in order to stand ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Opinions expressed by Entrepreneur contributors are their own. Soft skills are the personal qualities that enable an individual to communicate effectively, work well in a team, and adapt to changing ...

Soft skills are sometimes overlooked in broader conversations about employee training, but they are one of the biggest assets for an organization. Soft skills are the intangible traits that guide how ...