Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

Everyone seems to be talking about the "Gen Z" stare." It's when someone, often in a customer service situation, stares blankly at you. But if you're getting the stare, here's a tip: Maybe it's you ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

You’ve undoubtedly had to deal with this scenario: You or one of your customer service representatives answer the phone, and you begin going into whatever scripted questions you have to get relevant ...

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