After years of using the phone tree system -- where one person is in charge of calling two people and each of those people must call two more, and so forth -- to spread information, staff at the ...

Automated text-messaging systems supporting primary care patients following hospital discharge were associated with reductions in the use of acute care resources, a study found. Noting the ...

The heads of Dallas’ fire and IT departments told City Council members Tuesday that the entire emergency alert system, which the city has been paying to use since 2005, needs to be replaced. A 911 ...

With collections agencies under increasing pressure to lower operating costs while enhancing efficiency, agency executives are favoring any technology that will enable their agents to contact more ...

As my colleague John Fontana wrote in a recent story in Network World (link below), Linux-based messaging systems are catching on. Many users are starting to migrate to Linux-based servers for hosting ...

"Your call has been forwarded to an automatic voice message system. BOB MILLER is not available. To page this person, press 5 now. At the tone, please record your message." I spend more time talking ...

A viral TikTok posted yesterday revealed a robotic voice operating a Checkers drive-thru. The video sparked debate about the causes and consequences of automation. The video posted by user @joshmay, ...