Store policies exist to ensure fairness for both customers and staff. This man encountered a customer who wanted to return a faulty phone. Their store policy was a 7-day exchange or refund. It had ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

SANDY, Utah (KUTV) — A dramatic scene unfolded at a car dealership after an angry customer drove his newly purchased vehicle through the front windows in a fit of frustration over a refund dispute.

An angry McDonald's customer was shot by an employee inside the store during an altercation after they were denied service in the drive-thru. An angry McDonald's customer was shot by an employee ...

A disagreement at a Utah car dealership escalated on Monday, when a customer crashed the vehicle he purchased there into the building. The incident, captured on video, occurred Monday at the Tim Dahle ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

As a librarian, I am no stranger to The Angry Customer. Anyone who has worked in any customer service position knows that formidable enemy very well. I have endured yelling, the threat of physical ...